- August 13, 2018
- Posted by: Acreaty.ug
- Category: BPO Services
Business Process Outsourcing commonly termed as BPO is the process by which an organization outsource a service or a domain from an expertise firm. It is mostly being carried out from a different place or organization. In most of the cases, all the earnings will go to the main organization and the commission handed over to the subcontracting firm.
It is not about making phone calls only but a proper strategy and process are being carried out before implementing it for completing the business need. Many times the Contract Company and BPO organization signed the legal documents before the starting of the process.
BPO does not mean a call centre but the call centre is the subset of the BPO. Its services mostly highlighted by outbound phone calls, emails or inbound phone calls. BPO services in Uganda also include account verification, data processing, handling the customer queries and doing research and development.
Services offered in outsourcing include customer support, technical support, telemarketing, Account management and many other services. The whole process of business process outsourcing includes the high cost of investment in manpower, technology, physical space for the team and also includes there wages. This seems to be a very complex process which leads in outsourcing by companies which are not experts in the particular domain and get in contract with the expert outsourcing company.
The organization can only focus on the core of the domain and all the needs will be taken care of by the third party. This process is really feasible as your organization can easily track the record and also can make the changes in the services if required. With these services, your organization can make the strategies which can help in generating and fulfilling the future needs.
In Outsourcing solutions, Acreaty is among the best BPO service provider in Uganda and successfully helping many organizations to achieve their business goals. At Acreaty we practice the growth mindset so that we improve and upgrade our services periodically to be the best among the rest.